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Healthcare Challenges and Trends The Patient at the Heart of Care Quality healthcare is one of the most important factors in how individuals perceive their quality of life. In most countries, alongside the economy, it is the major political issue. In some countries, the healthcare delivery organization is a part of the national identity.
President Jacob Zuma told Parliament that the recent spate of service delivery protests are not the result of government is failing to deliver services. According to Zuma, government is doing all it can to provide services. He went on to say that.
The strike this week by municipal workers raises fears that dissatisfaction with municipal service delivery may further increase and that this might see a spread in protest action. Many of these protests have also turned violent and there are indications that criminals are exploiting the situation.
The protests were mainly caused by the refusal of the Vuwani residents for their area’s inclusion into the newly established local municipality in the Vhembe District. The protests had a huge impact on teaching and learning in the area because more than twenty schools were burnt because of the protests.
A service contract is an agreement between a municipality and a service provider to provide a particular aspect of a municipal service on a short-term basis (only one or two years). The municipality provides the budget and monitors the performance of the service provider to ensure that the service provided is of a good quality and within the allocated budget.
However, many of the motivations for community protest action are unrelated to local government mandates. In addition, service delivery and municipal capacity are not predictors of protest action. The prior SALGA study on community protest (2009) found that where services are at a high level of access and quality, protest action tended to be high.
The quality of other essential services such as hospital cleaning is reduced. Nurses and doctors end up exhausted thus, affecting the quality of service delivery. More uninsured families. There is high unemployment rate across different parts of the globe. As a result, many people have lost their employer’s or company funded health cover.